Refunds are only applicable if the request is made within 24 hours of payment as per Ministry of Sports Regulations. In all other cases, no refunds will be provided.
For 4 Sessions Card: Members with a 4 Session Card Subscription can freeze their subscription for a maximum of 7 days, once per request, at a cost of SAR 250 per request. For Fast Shape Standard - 8 Sessions: Members with Fast Shape Standard - 8 ...
To initiate the unfreezing process for your subscription, please reach out to our HELP CENTER team either through chat or by opening a ticket. The unfreezing process typically takes between 5-7 working days. Before requesting unfreezing, ensure that ...
To request a change in your personal trainer or branch, please contact our customer support team via our HELP CENTER Platform, either through chat or by opening a ticket. We aim to respond to your queries within 5-7 working days. Please note that ...