Can I request a change in my trainer or branch?

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• Is it within the policy to request a refund more than 24 hours after the initial payment?

  Refunds are only applicable if the request is made within 24 hours of payment as per Ministry of Sports Regulations. In all other cases, no refunds will be provided.

• What is the maximum number of freezing days allowed for my subscription?

  For 4 Sessions Card: Members with a 4 Session Card Subscription can freeze their subscription for a maximum of 7 days, once per request, at a cost of SAR 250 per request. For Fast Shape Standard - 8 Sessions: Members with Fast Shape Standard - 8 ...

• How can I unfreeze my subscription?

  To initiate the unfreezing process for your subscription, please reach out to our HELP CENTER team either through chat or by opening a ticket. The unfreezing process typically takes between 5-7 working days. Before requesting unfreezing, ensure that ...