How can customers submit a complaint or request? | كيف يمكن للعملاء تقديم شكوى أو مطالبة؟

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• Are EMS Personal Suites and Training Kits refundable or exchangeable? | هل يمكن استبدال أو استرجاع بدلات إي إم إس وأدوات التدريب؟

  No, EMS Personal Suites and Training Kits—whether received as gifts, promotional items, or purchased—are non-refundable and non-exchangeable. This is because they are classified as intimate apparel worn directly on the skin. For health and hygiene ...

• How can I freeze the subscription? | كيف يمكنني تجميد الاشتراك؟

  To freeze the subscription, customers must complete the required procedure by accessing our Help Club at care.fastfit-ems.com, opening a ticket with the request, and paying the fees in either online, or through the app for the requested freezing ...

• Is it within the policy to request a refund more than 24 hours after the initial payment?

  Refunds are only applicable if the request is made within 24 hours of payment as per Ministry of Sports Regulations. In all other cases, no refunds will be provided.

• Can I request a change in my trainer or branch?

  To request a change in your personal trainer or branch, please contact our customer support team via our HELP CENTER Platform, either through chat or by opening a ticket. We aim to respond to your queries within 5-7 working days. Please note that ...

• What is the policy for canceling or rescheduling the session? | ما هي سياسة إلغاء أو إعادة جدولة الجلسة التدريبية؟

  Canceling or rescheduling the session is allowed up to 3 times per subscription after confirmation without deducting the session. If this limit is exceeded, any further cancellations or rescheduling after confirmation will result in a deduction from ...