Is it within the policy to request a refund more than 24 hours after the initial payment?

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• What is your cancellation policy? | ما هي سياسة الإلغاء الخاصة بك؟

  The subscription is strictly non-transferable and non-refundable. As per the Ministry of Sports publication, refunds are only applicable if the request is made within 24 hours of payment. In all other cases, no refunds will be provided. نقل الاشتراك ...

• Can I request a change in my trainer or branch?

  To request a change in your personal trainer or branch, please contact our customer support team via our HELP CENTER Platform, either through chat or by opening a ticket. We aim to respond to your queries within 5-7 working days. Please note that ...

• What is the Booking Confirmation Policy? | ما هي سياسة تأكيد الحجوزات؟

  1. Bookings made more than 30 hours before the session: If not confirmed by the client, the booking will be automatically canceled 17 hours before the session time. 2. Bookings made between 30 and 24 hours before the session: If not confirmed by the ...

• How can customers submit a complaint or request? | كيف يمكن للعملاء تقديم شكوى أو مطالبة؟

  Fast Fit Sports Company is committed to providing a clear process for handling customer complaints and requests. Customers are entitled to receive a prompt and professional resolution to any issue through our help center via the following link: ...

• What is the policy for canceling or rescheduling the session? | ما هي سياسة إلغاء أو إعادة جدولة الجلسة التدريبية؟

  Canceling or rescheduling the session is allowed up to 3 times per subscription after confirmation without deducting the session. If this limit is exceeded, any further cancellations or rescheduling after confirmation will result in a deduction from ...