What are the conditions for changing a subscription’s activation date? | ما هي شروط تغيير تاريخ تفعيل الاشتراك؟
The client has the right to request one time to change the subscription start date, provided that the new date does not exceed 6 months from the original start date and that no sessions from the subscription have been used.
يحق للعميل طلب مرة واحدة لتغيير تاريخ بدء الاشتراك، بشرط ألا يتجاوز التاريخ الجديد ستة أشهر من تاريخ البدء الفعلي، وأن لا تكون أي جلسات من الاشتراك قد تم استخدامها.
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What is the procedure to resume a frozen subscription early? | ما هي الإجراءات اللازمة لاعادة تفعيل الاشتراك المعلق قبل انتهاء فترة التعليق؟
To reactivate a subscription that has been frozen, if the customer wishes to resume before the freezing period ends, they must follow the procedure and raise a ticket to the Help Club team at care.fastfit-ems.com. The reply time will be between 5–7 ...
What is the price of the EMS package? | ما هي تكلفة اشتراكات إي إم إس؟
Fast Fit EMS subscription prices range from 1,141 SAR to 2,199 SAR per month, depending on the number of sessions required to achieve your fitness goals. Each subscription includes: A dedicated Personal Trainer A customized fitness plan A ...
What is your cancellation policy? | ما هي سياسة الإلغاء الخاصة بك؟
The subscription is strictly non-transferable and non-refundable. As per the Ministry of Sports publication, refunds are only applicable if the request is made within 24 hours of payment. In all other cases, no refunds will be provided. نقل الاشتراك ...
What is the Booking Confirmation Policy? | ما هي سياسة تأكيد الحجوزات؟
1. Bookings made more than 30 hours before the session: If not confirmed by the client, the booking will be automatically canceled 17 hours before the session time. 2. Bookings made between 30 and 24 hours before the session: If not confirmed by the ...
What is the Introductory Session? | ما هي الجلسة التمهيدية؟
The Introductory Session is your first and essential experience at Fast Fit EMS. It includes a comprehensive full-body analysis (body fat percentage, fitness level, muscle composition, BMI), a lifestyle assessment, a nutritional consultation, and a ...