What is the maximum number of freezing days allowed for my subscription?
For 4 Sessions Card: Members with a 4 Session Card Subscription can freeze their subscription for a maximum of 7 days, once per request, at a cost of SAR 250 per request.
For Fast Shape Standard - 8 Sessions: Members with Fast Shape Standard - 8 Sessions can freeze their subscription for a maximum of 7 days, once per request, at a cost of SAR 250 per request.
For Starter Membership: Members with Starter subscriptions can freeze their subscription for a maximum of 22 days, within 2 requests, at a cost of SAR 250 per request.
For Basic Membership: Members with Basic subscriptions can freeze their subscription for a maximum of 45 days, within a maximum of 3 requests, at a cost of SAR 250 per request.
For Premium Subscriptions: Members with Premium subscriptions can freeze their subscription for a maximum of 90 days, within a maximum of 4 requests. The first 2 requests are free of charge, while the last 2 requests will incur a fee of SAR 250 per request. Freezing due to Trainers Leave, National Holidays, Pregnancy, or Natural Disasters is free of charge.
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How can I unfreeze my subscription?
To initiate the unfreezing process for your subscription, please reach out to our HELP CENTER team either through chat or by opening a ticket. The unfreezing process typically takes between 5-7 working days. Before requesting unfreezing, ensure that ...
Can I extend my subscription validity?
We regret to inform you that we do not offer extensions for subscription validity.
Can I request a change in my trainer or branch?
To request a change in your personal trainer or branch, please contact our customer support team via our HELP CENTER Platform, either through chat or by opening a ticket. We aim to respond to your queries within 5-7 working days. Please note that ...