What is the procedure to resume a frozen subscription early? | ما هي الإجراءات اللازمة لاعادة تفعيل الاشتراك المعلق قبل انتهاء فترة التعليق؟
To reactivate a subscription that has been frozen, if the customer wishes to resume before the freezing period ends, they must follow the procedure and raise a ticket to the Help Club team at care.fastfit-ems.com. The reply time will be between 5–7 working days.
لاعادة تفعيل الاشتراك المعلق، إذا رغب العميل في العودة قبل انتهاء فترة التعليق، يجب عليه اتباع الإجراءات ورفع تذكرة إلى فريق مركز المساعدة على الرابط care.fastfit-ems.com. وسيكون وقت الرد بين 5 إلى 7 أيام عمل.
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What are the conditions for changing a subscription’s activation date? | ما هي شروط تغيير تاريخ تفعيل الاشتراك؟
The client has the right to request one time to change the subscription start date, provided that the new date does not exceed 6 months from the original start date and that no sessions from the subscription have been used. يحق للعميل طلب مرة واحدة ...
What is the price of the EMS package? | ما هي تكلفة اشتراكات إي إم إس؟
Fast Fit EMS subscription prices range from 1,141 SAR to 2,199 SAR per month, depending on the number of sessions required to achieve your fitness goals. Each subscription includes: A dedicated Personal Trainer A customized fitness plan A ...
Can I freeze my subscription? | هل يمكنني تجميد اشتراكي؟
Yes, members with active subscriptions may request to freeze their account, subject to the terms of their specific subscription plan. Please refer to your contract for detailed information and the freezing procedure. For assistance, feel free to ...
How can I freeze the subscription? | كيف يمكنني تجميد الاشتراك؟
To freeze the subscription, customers must complete the required procedure by accessing our Help Club at care.fastfit-ems.com, opening a ticket with the request, and paying the fees in either online, or through the app for the requested freezing ...
What is your cancellation policy? | ما هي سياسة الإلغاء الخاصة بك؟
The subscription is strictly non-transferable and non-refundable. As per the Ministry of Sports publication, refunds are only applicable if the request is made within 24 hours of payment. In all other cases, no refunds will be provided. نقل الاشتراك ...