Refunds are only applicable if the request is made within 24 hours of payment as per Ministry of Sports Regulations. In all other cases, no refunds will be provided.
To request a change in your personal trainer or branch, please contact our customer support team via our HELP CENTER Platform, either through chat or by opening a ticket. We aim to respond to your queries within 5-7 working days. Please note that ...
To initiate the unfreezing process for your subscription, please reach out to our HELP CENTER team either through chat or by opening a ticket. The unfreezing process typically takes between 5-7 working days. Before requesting unfreezing, ensure that ...
For 4 Sessions Card: Members with a 4 Session Card Subscription can freeze their subscription for a maximum of 7 days, once per request, at a cost of SAR 250 per request. For Fast Shape Standard - 8 Sessions: Members with Fast Shape Standard - 8 ...